Terms & Conditions
Nothing too formal but things you should know.
CUSTOMER CARE
-
If you are happy with the service provided then I am doing something right, which is great.
- More importantly, if you are not happy with the service provided having not met your expectations in someway, then please let me know and I can alter your session/s accordingly.
- If I feel that I am having little or no beneficial effect with your sessions then I would refer you on to a colleague who may be better placed to help you.
PRIVACY POLICY
- All information given me verbally, or written via a consultation sheet, will always be held in the strictest of confidence and information not shared with a 3 rd party.
- I may from time to time send you an email or text to touchbase with you, with your permission.
PAYMENT INFORMATION
- Cash, Cheque or Paypal (although there is a £2 transaction fee for Paypal)
- You could take advantage with a ‘block’ booking and save money. This will more importantly help you make sure you keep up a regular massage routine for maintenance, injury prevention and your wellbeing.
- £200 for 5 sessions.
GIFT VOUCHERS
- Easy - Just pop a cheque in the post and I’ll send you a voucher within 24 hours.
- Vouchers normally expire within 6 months and are non-refundable but certainly transferable.
- To receive your free 15 minutes session all you need to do is to buy a one hour gift voucher for a friend or family member. The free session is transferable if need be but not to the person using the voucher.
CANCELLATION
- 24 hours cancellation notice is required to cancel or re-schedule a booking otherwise a late fee will be charged!
REFERRALS
- If you do refer a friend or family member to me and they have a treatment then when you come again I'll give you a longer session, to say thank you.
Any questions or concerns please contact me.