Terms & Conditions

Our terms and conditions are nothing too formal, however there are a few things you should know. If you have any questions or concerns please get in touch.

Customer Care

1. If you are happy with the service provided then I am doing something right, which is great.
2. More importantly, if you are not happy with the service provided having not met your expectations in someway, then please let me know and I can alter your session(s) accordingly.
3. If I feel that I am having little or no beneficial effect with your sessions then I would refer you on to a colleague who may be better placed to help you.

Privacy Policy

1. All information given me verbally, or written via a consultation sheet, will always be held in the strictest of confidence and information not shared with a 3rd party.
2. I may from time to time send you an email or text to touchbase with you, with your permission.

Payment Information

1. Cash or Cheque
2. You could take advantage with a 'block' booking and save money. This will more importantly help you make sure you keep up a regular massage routine for maintenance, injury prevention and your wellbeing.
3. £200 for 5 sessions.

Cancellation

1. Please be aware that If you cancel less than 24 hours before your session you will be charged 50% of your session fee. This is a fair policy and the one and only stipulation that needs to be adhered too as part of the client-practitioner relationship.

Gift Vouchers / Prepaid Sessions

• All gift vouchers are valid for 6 months only.
• Voucher validity period is non-extendable.
• Vouchers are non-refundable.
• Not exchangeable for cash, in whole or part.
• If you do not receive your voucher within 7 days please email adrian@massagemedic.co.uk. After this period lost or stolen voucher cannot be replaced.
• All vouchers have a £2.00 fee to cover postage and associated admin costs.
• Having bought a session on-line please call or email to book the appointment.
• Please remember that 24 hours notice is required, prior to appointment, should you need to cancel otherwise the cost of the session is non-refundable.
• Should you need to cancel before the 24 hour period then a flat fee to the value of half the treatment price will be charged.
• This notice period also applies to normal bookings made by phone, email, and text.

Referrals

1. If you do refer a friend or family member to me and they have a treatment then when you come again I'll give you a longer session, to say thank you.